We receive a lot of questions from travelers about the travel options to our destinations. The news follows at a rapid pace and not all information that is distributed is always correct or complete. We are in constant contact with our local partners to provide our customers with the correct information and advice.

The countries in Africa often know better how to act than the Netherlands for which this is a new situation with viruses such as Ebola. All our destinations have strict control upon entry. Everywhere body temperature is measured and persons who are suspected are extensively examined, as are strict hygiene protocols.

What happens if there is a travel advice (only necessary travel) for the areas you will be visiting during your trip.

Color orange, (only necessary travel) on the website of the Ministry of Foreign Affairs.  https://www.nederlandwereldwijd.nl/reizen/reisadviezen. If, from 3 weeks before the start of your trip, in the areas to be visited you are advised to travel alone, we will consult with you. You can cancel your trip free of charge or change it free of charge to a departure up to and including 31 December 2022. If you choose a different travel period, higher or lower prices may apply for that date. You will get the difference back or you may have to pay extra.

What if the circumstances change during your trip?

In the unlikely event that circumstances change during your trip, we will adjust your trip free of charge where necessary.

What happens if the travel advice changes during the trip and you have to be repatriated?

If the Ministry of Foreign Affairs deems it necessary to repatriate travelers, we will arrange this for you and bear all additional costs that the repatriation entails. This only applies if you have booked the entire trip (a package holiday) with us, so both the flights and the accommodations, etc. If you have booked the flights yourself and only the accommodations with us, the repatriation costs are for your own account.

The government in Tanzania is taking measures to prevent the spread of the coronavirus.

NOTE: All travelers must show a negative COVID-19 test result on arrival, which must be no more than 72 hours prior to departure. The test must come from a laboratory certified in the country of departure. The costs are from € 79.50.

Fill in the form at: www.gezondheidsverklaring.nu

(Down) payment terms

The deposit is 20% of the land package plus the full cost of the flights and must be paid as soon as possible after receipt of the invoice. The remainder of the travel sum must be paid no later than 56 days before the departure date of the trip. When booking within 56 days before departure, the full travel sum must be paid immediately after receipt of the invoice.

Cancellation policy

The following costs will be charged if the trip is canceled:

– up to 56 days before departure: the deposit

– from 56 to 42 days before departure: 30% of the land arrangement (*)

– from 42 to 28 days before departure: 50% of the land arrangement (*)

– from 28 to 14 days before departure: 75% of the land arrangement (*)

– from 14 to 7 days before departure: 90% of the land arrangement (*)

– from 7 days before departure: the full travel sum

(*) plus the full cost of the flights.

We can charge costs for a change after booking on your part.

Billing

After confirming your booking, you will receive an invoice detailing the details of your booking. The amounts for the airport taxes and any fuel surcharges are also charged here. The deposit is 20% of the travel sum plus the full cost of the flights, and must be paid immediately. You must pay the remaining amount no later than 56 days before departure. When booking within 56 days before departure, the full travel sum must be paid immediately. On our bookings we charge a one-off amount of € 25 per booking in administration costs.

UPDATE in connection with Corona

(Down) payment terms

Normally, at the time of booking, you have to pay 20% of the cost of the trip and the full cost of the flights directly. The other costs must be paid 8 weeks before departure. At this time, you only have to pay 20% of the cost of the trip when booking. You do not have to pay the costs of the flights unless you choose an action ticket. The remaining travel sum must be paid only 3 weeks before departure and of course only if the trip at that time continues definitively.

Prices

All prices on this website are per person, based on the participation of two persons (unless stated otherwise) and in euros. Fuel surcharges, visa fees, insurance, optional excursions, departure or security taxes and personal expenses are never included in the fare unless otherwise indicated. Any child discounts, surcharges for Easter, Christmas or New Year’s Eve are not included as standard in our tours. We will specify these, if applicable, in your quote. All prices are subject to changes and obvious errors. Our offers are valid for a maximum of two weeks.

Travel documents

After booking you will receive extensive travel information and (possible) visa forms. You will receive all travel documents two weeks before departure: vouchers, e-tickets, luggage tags and folders (if available).

Travel conditions

Given the type of travel, Zebra Safaris has adapted conditions. The day programs are presented in quite some detail to give the best possible picture of the planned details of the trip. Nevertheless, there are factors that can affect the implementation, such as changed timetables, broken roads, bad weather or material breakdown. If certain circumstances give cause to do so, we expressly reserve the right to make changes to the route, daily schedule, overnight stays, transport or excursions – in advance or on site. You can of course rest assured that we will do our utmost to maintain the quality and character of the trip as much as possible. Any additional travel and accommodation costs incurred as a result of force majeure situations may be borne by the participants. Should one of the accommodations offered unexpectedly not agree, we will reserve an equivalent alternative accommodation for you. We do not take any responsibility for excursions in which Zebra safaris or our local representative does not mediate.

Insurances

You are obliged to travel insured. We strongly recommend cancellation insurance. You can arrange this yourself through your own insurance. Or you can take out travel insurance with us. You can also contact us for taking out cancellation insurance.

Visa

You are responsible for obtaining your (possibly) required visa. After booking you will receive information about obtaining your visa and visa forms. Keep an eye on the processing time of your passport at the various embassies or consulates, if you book shortly before departure! Visa costs about € 50, – On arrival at the Tanzania airport you can also get a visa $ 50.00.

Indications of prices when traveling on the website

Because all our trips are tailor-made, it is not possible for us to immediately assign an exact price to the trips. The sample tours on our website are also from prices. These can still be adjusted as desired. The price ultimately depends on many factors, such as the number of people, your travel period, the type of accommodation you want to stay in, the number of excursions you want to make, etc. When you contact us, we will be happy to make a customized proposal , with the exact travel sum. Do you already have a budget in mind? Then we turn it around and are happy to look at the possibilities for you, taking into account your budget. For example, if there are special wishes, we will include these in your travel program. In addition, you do not have to worry about unexpected surcharges after a quotation, we already take this into account when compiling the quotation.

No departure dates for the mentioned trips

Because all our trips are tailor-made, there are no fixed departure dates. In principle, your journey can start every day. As long as a flight is available on the desired dates, you can decide when you leave.